BE A TOURISM AMBASSADOR

The New Smyrna Beach Area Visitors Bureau invites you to be our toursim ambassador! This program was designed to inspire the "Visitor" in all of us! Our goal is to increase your tourism and hospitality knowledge of the Southeast Volusia area, which includes Port Orange, New Smyrna Beach, Edgewater, Oak Hill and Osteen. The program is designed to engage business owners, front-line staff in the hotel/lodging industry, educate area volunteers, travel agents, restauranteurs, attraction staff, students (future hospitality employees), residents and provide updated information to community leaders while providing great networking possibilities.

By educating these groups with the value of tourism, together we grow tourism in a responsible, sustainable way. Tourism enriches the lives of the residents, businesses as well as the city and counties they are in. This program strives to set at least five service standards in all aspects of the community: Welcoming, Accountability, Promoting, Delivering, and Engaging the visitors.

• Welcoming - Smile, prompt acknowledgement, eye contact, courteous greeting, professional appearance
• Engaging - Positive body language, active listening, asking questions, sharing a positive story, remaining accessible
• Delivering - Maintain consistency, personally guiding, proactively suggesting, completing transaction or exchange, thanking the visitor for the business
• Promoting - Informing the visitor of new products or services, sharing current events, suggesting additional purchasing options, encouraging return visitation, communicating with passion and authenticity
• Accountability - Timely response to queries or complaints, accept responsibility for mistakes, own the issue until the end, open to constructive feedback, helping everyone achieve the service standards

Be sure to check back in soon; we are launching this program on October 1, 2017! For more information, contact danielle@visitnsbfla.com or debbie@visitnsbfla.com.